Frequently Asked Questions
Frequently Asked Questions
Find answers to common questions about our cleaning services in Montreal and Laval.
General Questions
Q: Do I need to provide cleaning supplies?
A: No! We bring all our own professional-grade, eco-friendly cleaning supplies and equipment. You don't need to provide anything.
Q: How long does a typical cleaning take?
A: Cleaning times vary by size. A studio apartment typically takes 2-3 hours, while larger spaces take longer. We'll give you an estimated time when you book.
Q: Are you insured and bonded?
A: Yes! We are fully insured and bonded for your peace of mind and protection.
Q: Do I need to be home during the cleaning?
A: No, you don't need to be present. Many of our clients provide access and go about their day. We'll secure your property when we're done.
Booking & Scheduling
Q: How do I book a cleaning?
A: Simply choose your cleaning package online and complete your purchase. We'll contact you within 24 hours to schedule your preferred date and time.
Q: Do you offer recurring cleaning services?
A: Yes! We offer weekly, bi-weekly, and monthly cleaning schedules. Contact us to set up a recurring plan.
Q: What's your cancellation policy?
A: We require 24 hours notice for cancellations or rescheduling. Please contact us as soon as possible if your plans change.
Service Details
Q: What areas do you clean?
A: Our standard cleaning includes all rooms, bathrooms, kitchen, living areas, dusting, vacuuming, mopping, and surface cleaning. See each package description for specific details.
Q: Do you offer deep cleaning services?
A: Yes! Contact us for custom deep cleaning quotes including oven cleaning, inside fridges, baseboards, and more.
Q: What if I'm not satisfied with the cleaning?
A: We offer a 100% satisfaction guarantee. If you're not happy with any aspect of our service, contact us within 24 hours and we'll make it right.
Service Areas
Q: Do you serve my area?
A: We proudly serve all of Montreal and Laval. If you're unsure, contact us to confirm!
Still have questions? Contact us - we're happy to help!